FAQ - Frequently Asked Questions

Frequently Asked Questions (FAQ)

Do you offer free shipping?

Yes! We offer free standard shipping on U.S. orders of $100 or more. 

Orders below that amount typically have shipping rates between $7.99 and $15.99, depending on the size and weight of the package.

Please note: oversized or bulk orders may incur additional shipping fees.

For international orders, shipping costs are calculated at checkout based on weight, destination, and carrier rates.

How long does processing take?

All orders are processed within 2–5 business days. Since many of our items are made with care and purpose, processing times may vary slightly during high-demand periods.

How long does shipping take?

U.S. shipping typically takes 3–7 business days after processing. Delivery times may vary depending on your location and the carrier.

International shipping times vary by country and may take 7–21 business days.

Do you accept returns or exchanges?
Because many of our items are made-to-order, we do not accept returns or exchanges unless the item arrives damaged or there is an error with your order.

If you experience any issues, please contact us within 5 days of delivery.

What if my item arrives damaged or incorrect?

We’re here to help! Please email us with your order number and a photo of the item, and we will make it right as quickly as possible.

Can I change or cancel my order?

Orders can only be modified or canceled within 12 hours of purchase. After that, we begin processing and cannot guarantee changes.

Do you offer custom designs?

Yes! We love creating meaningful, faith-based designs. Please contact us to discuss your custom request.

How can I contact you?You can reach us anytime at [your email here]. We’ll respond as soon as possible.

Do you ship internationally?

Yes, we ship to the United States, Canada, Spain, and other countries. Shipping costs and times vary by destination.

How can I track my order?

Once your order ships, you will receive an email with a tracking number to follow your package.

Do you offer custom products?

Yes, we offer custom design resources for churches, ministries, and mission-driven entrepreneurs. Visit our Design Resources collection for more information.