Refund policy

We want you to be completely happy with your purchase from Su amor Sanador. If you encounter any issue with your order, we will do our best to make it right.

At Su Amor Sanador, we strive to provide products that inspire and strengthen your spiritual life. If you are not entirely satisfied with your purchase, we are here to help.

1. Return Window

You have 7 calendar days from the date of delivery to request a return or exchange. If 7 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

2. Condition of Items (Bibles and Books)

To maintain the integrity and value of our sacred and literary materials:

Returns are not accepted for Bibles or books that have been used, marked, highlighted, or show any signs of wear.
Bibles lose their commercial value once they are no longer in "Brand New" condition. Therefore, returns will only be accepted if the item is in its original packaging and unused condition.

3. Digital Products (Downloads)

Due to the nature of digital products (reflection guides, downloadable planners, etc.), all sales are final. We do not offer refunds or exchanges once the download link has been sent or accessed. If you experience technical issues with your file, please contact us for assistance.

4. Custom Items and Apparel

For apparel (t-shirts, hoodies) or customized products:

Returns are only accepted in the case of manufacturing defects or printing errors.
We do not accept exchanges or refunds for incorrect size selection. Please refer to our size charts before placing your order.

5. Refund Process

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 10 business days.

6. Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to a defective product or an error on our part. Original shipping costs are non-refundable.

We accept returns within 7 days from when the order was delivered.
Items must be in new, unwashed and unworn condition.
We offer 3 return options:
Refunds to the original form of payment with a $7.95 return label fee per order, exchanges with a $5 restocking fee per order or free returns for a store credit.
Please note: Gift Cards, Final Sale Items such as Mystery Tees, Clearance, Free and Limited Edition, Items not eligible to be returned or exchanged due to the nature of these items: All Final Sale items, subscription items, phone cases, stickers, rings, socks, wristbands, string bracelets, keychains, intimate clothes. Items are ineligible for returns and exchanges.
Items received through an exchange are final sale and are not eligible for subsequent exchanges or returns.
We apologize we do not offer international returns at this time.

Our Guarantee

Our hope is that you will love what you ordered but if something doesn't work out, we will gladly accept unworn, unwashed or defective merchandise for free returns or exchanges within 30 days from the original shipping date.

To be eligible for a return, your item must be unworn/unused and in the same condition that you received it. If any part of your order arrives damaged, please email orders@suamorsanador with a photo of the damaged items, and we will assist you with your inquiry.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We incur a $7 handling fee on all refunds, while exchanges are free.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

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Refund policy

We want you to be completely happy with your purchase from Su amor Sanador. If you encounter any issue with your order, we will do our best to make it right.

1. Return Window

2. Condition of Items (Bibles and Books)

3. Digital Products (Downloads)

4. Custom Items and Apparel

5. Refund Process

6. Shipping Costs

We accept returns within 7 days from when the order was delivered.

Items must be in new, unwashed and unworn condition.

We offer 3 return options:

Refunds to the original form of payment with a $7.95 return label fee per order, exchanges with a $5 restocking fee per order or free returns for a store credit.

Items received through an exchange are final sale and are not eligible for subsequent exchanges or returns.

We apologize we do not offer international returns at this time.

Our Guarantee

Our hope is that you will love what you ordered but if something doesn't work out, we will gladly accept unworn, unwashed or defective merchandise for free returns or exchanges within 30 days from the original shipping date.

To be eligible for a return, your item must be unworn/unused and in the same condition that you received it. If any part of your order arrives damaged, please email orders@suamorsanador with a photo of the damaged items, and we will assist you with your inquiry.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We incur a $7 handling fee on all refunds, while exchanges are free.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

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Refund policy

We want you to be completely happy with your purchase from Su amor Sanador. If you encounter any issue with your order, we will do our best to make it right.

1. Return Window

2. Condition of Items (Bibles and Books)

3. Digital Products (Downloads)

4. Custom Items and Apparel

5. Refund Process

6. Shipping Costs

We accept returns within 7 days from when the order was delivered.

Items must be in new, unwashed and unworn condition.

We offer 3 return options:

Refunds to the original form of payment with a $7.95 return label fee per order, exchanges with a $5 restocking fee per order or free returns for a store credit.

Items received through an exchange are final sale and are not eligible for subsequent exchanges or returns.

We apologize we do not offer international returns at this time.

Our Guarantee

Our hope is that you will love what you ordered but if something doesn't work out, we will gladly accept unworn, unwashed or defective merchandise for free returns or exchanges within 30 days from the original shipping date.

To be eligible for a return, your item must be unworn/unused and in the same condition that you received it. If any part of your order arrives damaged, please email orders@suamorsanador with a photo of the damaged items, and we will assist you with your inquiry.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We incur a $7 handling fee on all refunds, while exchanges are free.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.